Returns Policy
Last updated
October 19, 2024
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at excelpals@gmail.com to obtain a Return Merchandise and Proof of purchase, date of purchase, order number, and amount spent. , then
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return fourteen (14) days from the receipt of your item to process your return Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be
● Templates
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Course Returns: If you're not completely satisfied with your course purchase, you may request a full refund within 14 days of your purchase date. Please note that to be eligible for a refund, students should not have completed more than 75% of the course content and should not have claimed the course completion certificate or redeemed the free Excel template. Excel Templates: Please note that all Excel templates are non-refundable once purchased. By making a purchase on ExcelPal, you agree to abide by this return policy. Thank you for choosing ExcelPal for your Excel learning journey.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
